Effective Date: December 13, 2025
This Shipping & Delivery Policy explains how deliveries are handled on the DaybyDay App.
By placing an order, you agree to the terms below.
DaybyDay provides delivery services through:
Restaurants
Grocery & essential stores
Pharmacies
E-commerce vendors
Delivery partners
Third-party service providers
Delivery times, charges, and availability depend on:
Location
Vendor distance
Traffic & weather
Order type
Delivery partner availability
DaybyDay currently delivers within:
Serviceable zones selected inside the DaybyDay App
Availability varies by city, product type, and vendor
If your area is outside the delivery radius, the app will notify you before checkout.
Delivery timelines differ by module:
Estimated time: 20–60 minutes, depending on:
Restaurant preparation time
Distance
Peak hours
Estimated time: 15–90 minutes, depending on:
Store preparation/packing
Availability of items
Daily demand
Delivery timeline varies by seller:
Same Day / Next Day Delivery (if available)
2–5 days for standard delivery
Vendors may update delivery estimates based on stock and distance.
Instant, same-day delivery
Pickup within 15–45 minutes, depending on partner availability
Includes fuel delivery, puncture repair, mechanic visit, locksmith, home repairs, etc.
Estimated arrival time: 15–60 minutes
Arrival time may vary due to:
Distance
Traffic
Emergency situations
Provider availability
Delivery charges depend on:
Distance
Order value
Vendor location
Time of day
Service or product type
Some vendors may offer:
Free delivery above minimum order
Special offers or coupons
Charges are shown before checkout for full transparency.
Vendors are responsible for:
Safe packaging
Hygienic handling
Accurate labeling
Securing fragile items
DaybyDay ensures delivery partners handle packages carefully.
Once a delivery partner is assigned:
You will receive real-time updates
You can track the delivery on the map
You may contact the partner through in-app call/SMS
Delivery partners may contact you for:
Directions
Clarifications
Gate/security issues
Customers must:
Provide accurate delivery address
Be reachable on phone
Ensure timely order acceptance
Provide correct instructions
Ensure accessibility to the location
If the customer is unreachable or delays delivery beyond a reasonable time, the order may be returned or cancelled.
Delivery may fail if:
Address is incorrect
Customer is unreachable
Customer refuses without valid reason
Customer delays receiving the order
In such cases:
Delivery charges are non-refundable
Refunds may not be applicable
Reattempt delivery may be chargeable (if supported)
DaybyDay may use:
Independent delivery partners
Third-party logistics
Vendors’ own delivery staff
DaybyDay is not responsible for:
Delays caused by third-party partners
Miscommunication between customer and provider
Service provider behavior or actions
Delivery times may be affected by:
Weather conditions
Traffic congestion
Public holidays
High order demand
Technical issues
In such cases, we request customers to allow extra time.
A delivery is considered completed when:
The order is marked “Delivered” in the app
Delivery partner confirms handover
Customer accepts physically
Some partners may take:
Photo proof
OTP confirmation
Digital signature
For delivery-related issues or support:
Email: support@thedaybyday.in
Website: thedaybyday.in
Provide Order ID or Service ID for faster assistance.
