Effective Date: December 13, 2025
This Cancellation Policy explains how order and service cancellations work on the DaybyDay App.
By placing an order or booking a service, you agree to the terms below.
Cancellation availability depends on:
Order type
Vendor/service provider acceptance
Dispatch status
Preparation status
Delivery partner assignment
Once the order has progressed beyond certain stages, cancellation may no longer be possible.
Food orders cannot be cancelled once:
The restaurant has accepted the order
Food preparation has started
The order is packed
A delivery partner has been assigned or dispatched
Cancellation may be allowed only if:
The restaurant/vendor cancels
The item is unavailable
There is a technical failure
Cancellation is not allowed once:
Items have been packed
Delivery partner has been assigned
Items are being dispatched or prepared
Cancellation may be possible only if:
Items are out of stock
Vendor cancels due to unavailability
Technical issues occur before packing
Cancellation may be allowed only if:
The item has not been packed
The order hasn’t been shipped
The seller hasn’t processed the request
Cancellation is not possible once:
Item is packed
Shipped
Dispatched
After that, users must refer to the Return/Replacement Policy.
Cancellation is allowed only if:
The delivery partner has NOT picked up the parcel
Cancellation is not allowed when:
Delivery partner has picked up the parcel
Delivery is in progress
A travel/visit charge may apply if the rider already reached the pickup location.
This includes:
Fuel delivery
Puncture repair
Mechanic visit
Electrical/plumbing repair
Locksmith service
Cleaning services
Appliance fixing
Water tanker/gas delivery
Other doorstep services
Cancellation is NOT allowed once:
A service provider has been assigned
Provider has started travelling
Provider has reached your location
The service has begun
Cancellation may be possible only if:
No provider is available
Provider cancels due to operational reasons
Visit fees may apply if the provider reaches the location and the customer cancels.
Your order may be cancelled automatically due to:
Item unavailability
Restaurant/store/vendor closures
No delivery partners available
Incorrect address
Payment failure
Safety or compliance concerns
Poor weather or operational challenges
A full refund or reorder option will be offered when applicable.
An order or service will be cancelled if:
Customer does not respond to calls/messages
Address is incorrect or unreachable
Customer refuses the order/service without a valid reason
In such cases:
Cancellation fees may apply
No refund will be provided
If an order fails due to:
App error
Payment failure
Network issues
Duplicate transactions
The system will auto-cancel and issue a refund if payment was deducted.
Cancellation fees may apply depending on:
Order type
Distance travelled by the delivery partner
Stage of service assignment
Preparation or packing already done
The app will show applicable cancellation charges before confirming cancellation.
Once a:
Delivery is completed
Service is completed
Order is accepted by the customer
Cancellation is not possible.
You can cancel directly from:
The order details page
The ongoing service page
Or by contacting support (in special cases)
If cancellation is not available in the app, it means the order/service is already in a non-cancelable stage.
If the app fails to cancel or you face any issue:
Email: support@thedaybyday.in
Include:
Order ID
Registered phone number
Reason for cancellation
Our team will assist within 24–48 hours.
