Effective Date: December 13, 2025
This Refund & Cancellation Policy explains how cancellations, refunds, and order changes are handled on the DaybyDay App.
By placing an order or booking a service, you agree to the terms below.
DaybyDay operates as a marketplace connecting customers with restaurants, stores, vendors, delivery partners, technicians, and service providers.
Refund eligibility depends on the type of order, order status, and provider rules.
Food orders are non-refundable once:
The restaurant has started preparing the food, or
The order has been confirmed and accepted.
Refunds may be provided only if:
The restaurant is closed or unable to prepare the item
The order is cancelled by the restaurant
The item is unavailable
If delivery partners face unavoidable delays (traffic/weather), refunds are not guaranteed but may be considered based on the situation.
A refund is not allowed once:
The store has packed the items
The delivery partner has picked the order
Refunds may be granted if:
The store cancels the order
Items are out of stock
A wrong item is delivered (subject to verification)
Perishable goods (vegetables, fruits, dairy, bread, etc.) are not eligible for return unless damaged at the time of delivery.
Refunds may be allowed only if:
The item is damaged at the time of delivery (with proof)
The wrong item was delivered
The seller approves the return
Once packaging is opened or used, refund eligibility depends on the seller's policy.
Refunds are not applicable if:
The rider has already picked up the parcel
The parcel has been delivered
Cancellation is allowed before pickup, and charges may apply depending on rider travel distance.
This includes:
Fuel delivery
Puncture repair
Lost key / locksmith
Mechanic / electrical work
Home repair services
Cleaning services
Water tanker / gas booking
Roadside assistance
Refunds are not available once:
A technician or service provider has been assigned
The provider has already started travelling to your location
The service has already begun
You may be charged a visit fee if the provider reached your location but service was cancelled by you.
Refunds may be considered only when:
No service provider is available
The provider cancels unexpectedly
DaybyDay may cancel or refund an order if:
A store or restaurant is unable to fulfil
A service provider is unavailable
A technical issue affects the order
There is a violation of terms or fraudulent activity
In such cases, the refund will be issued automatically.
Refunds (if approved) will be processed within:
3–7 business days for UPI/card/wallet payments
Timing depends on the bank/payment gateway
DaybyDay is not responsible for delays caused by banks or payment processors.
Refunds are issued through the:
Original payment method
DaybyDay wallet (in some cases)
Cash refunds are not provided.
Refunds are not provided if:
The customer enters an incorrect address
The customer is unreachable by delivery partner
The customer delays receiving the order
The customer refuses without a valid reason
Delivery charges may still apply.
For issues related to:
Food taste
Quantity
Packaging
These concerns are handled directly by the restaurant/vendor.
Refund approval is at the vendor’s discretion.
DaybyDay may deny refunds for:
Repeated cancellations
False complaints
Misuse of refund policy
Suspicious activity
Such accounts may also be restricted or blocked.
For refund or cancellation support, contact:
Email: support@thedaybyday.in
Website: thedaybyday.in
Provide order ID, date, and issue details for faster resolution.
